We take user privacy seriously and want you to be informed. This Privacy Policy, which is incorporated into our Terms of Service, outlines the privacy practices of Crorzar, LLC dba ShieldPro (“Company,” “us,” “we,” or “our”) in connection with your (“you” or “your”) access to or use of our Devices and other Products, Website, mobile Apps, and Services (collectively, the “Service”). By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by our terms, including this Privacy Policy.
ShieldPro is a self-installed home security system. Our customers select and purchase Devices, install them at their home or other location (the “Premises”), and access and control them via our Apps or integrated third-party services, such as Amazon Alexa or Google Home. Users of our Devices also have the option of subscribing to our Services for a monthly or annual fee. Depending upon the “Services Plan” selected by a particular Customer, these Services may include the ability to save, access and share Device “Recordings,” communicate with persons on the Premises via the Devices, communicate with other members of our online “Community” of users, and connect with police, fire, paramedics, and other emergency responders (collectively “Emergency Responders”) in the event of an emergency.
This Privacy Policy outlines how we collect, use, and disclose information of users, both online and offline. Please also see our separate Terms of Service, which incorporate by reference this Privacy Policy and which include definitions applicable to this Privacy Policy. Capitalized terms that are not defined in this Privacy Policy have the meaning ascribed to them in the Terms of Service.
Unless otherwise expressly stated, this Privacy Policy does not apply to any third-party practices, websites, or services, whether or not referenced in our Service. Each third party will have its own privacy practices and policies, which you should review before using them.
We collect personal information directly from you at various points during your purchase, setup, and use of the Service, for example:
We also collect personal information from third parties such as:
Finally, like most websites and apps, we also collect personal information through automated technologies, such as cookies, web beacons, and pixels. These practices are discussed more fully in the section below entitled “How Do We Use Cookies and Similar Technologies?”
We primarily collect personal information for our business purposes, namely, to provide and improve our Products, Services, Website and Apps. Part of this includes compliance with applicable laws, such as responding to legal requests, enforcing this Privacy Policy and our rights, and protecting others and our Service. We may also use information for short-term, transient use for an interaction with you and to personalize your experience and communications. We use information for security purposes and to protect against harmful activity. We may use information for debugging for functionality, auditing interactions, and internal research. We also use information as instructed by you and with your consent.
In addition, we collect information for commercial purposes, meaning to market our goods and services. For example, we collect device and other data to better target advertisements and other content in an effort to create a more personally relevant experience.
We use information for the same reasons that we collect it. For example, we use information for business purposes, such as running our Website and Apps and sending you Website, Apps, Products, and Services that you purchase, as well as commercial purposes, such as advertising to you after you leave our Website. We also use information for the reasons that we disclose it, as outlined below.
Specifically, we collect the following information for the referenced purposes:
| Category | Examples of Data Collected | Collection Point | Purpose for Collection and Use |
|---|---|---|---|
| Identifiers | Contact Information, such as name, the address of your Premises, your email address, and the names and numbers of the people on your emergency call list. Account Information, such as account name and number. Identification Data, such as social security number, driver’s license number, and passport number. |
We collect this information when you provide it, such as when you place an order on our Website, create a User account, login to the Apps, or set up your Devices. We may also collect data from third parties where related to the Service, such as email addresses for potential customers or through social media login/sign-in. |
We collect and use data for all business purposes, such as complying with Applicable Laws, including Local Regulations, providing and improving our Website, Apps, Products, and Services, responding to communications, and for security and auditing purposes. We may also collect and use your contact information to market our offerings to you, such as through emails. |
| Commercial Data | Transactions, such as Website, Apps, Products, or Services purchased or considered, the Services within your Services Plan, or purchasing tendencies. Financial, such as name, signature, identifiers, bank account number, credit or debit card number. Inferences, such as creating a profile relating to consumer preferences and trends. |
We collect this information when you provide it, such as when you place an order on our website. We may collect, store, and use your financial data to manage your subscription to the Service. We may also collect information from third parties, such as Emergency Responders, to help with responding to your requests, processing transactions, and improving offerings. |
We collect and use data for all business purposes, such as providing and improving our Website, Apps, Products, and Services, responding to communications, and for security and auditing purposes. We may also use inference information to market offerings of interest to you. |
| Personal Background | Protected Class, such marital status, sex, and age. Health or Genetic Data, such as important medical information you want us to communicate to Emergency Responders in the event of an emergency on the Premises. |
We collect this information when you provide it, such as when you fill out a survey, provide profile or household information in your Account settings, or otherwise communicate this information to us. We may also collect data like age and sex when you sign up or log in through a third party like Google or Meta. |
We collect and use data for all business purposes, such as providing and improving our Website, Apps, Products, and Services, responding to communications, and for security and auditing purposes. |
| Device Data | Internet and Network Data, such as login credentials for your Wi-Fi or other Connectivity Services, browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement. See below for more information about cookies and other tracking technologies. Geolocation, such as general location from an IP address or precise geolocation. |
We collect this data when you provide it to us, such as when you are setting up your Account or Device. We also collect this data through cookies and other automated technologies. For example, like many companies, we automatically gather information about your device, such as your IP address, browser type, and operating system. For more information on these practices, see below. |
We collect and use data for all business purposes, such as providing and improving our Website, Apps, Products, and Services and for security and auditing purposes. We may also use device data to market offerings of interest to you. Further, we may use geolocation data to provide increased functionality and more accurate information to Emergency Responders as part of our Monitoring Services. |
| Audio or Visual Data | Such as audio, electronic, and visual data. |
We may collect this information if you provide it, such the audio, electronic, and visual data you collect in the Recordings you make using our Service. We record, store, and process video and audio recording from the Devices from our Service, depending on how you configure those devices. This information may include information about individuals other than the subscriber, such as other occupants of the premises or bystanders. |
We collect and use data for business purposes. For example, we process and store this data in order to generate alerts, Triggering Events, and enable other features for our Service. We may also use this data to assist Emergency Responders. If you have the recoding features on our products enabled, and have storage of Recordings included within your Service Plan we will record, process, and store those recordings for the period of time, and subject to any data limits, as described in your Services Plan. During this retention period, you may access, download, or delete those Recordings. |
| Sensitive Data | In addition to categories described above, we may collect the following: Account Access, such as an account log-in or financial data in combination with a passcode or other credentials. Contents of Messages, such as email or text messages where we are not a recipient. Medical Data,such as information you share with us to assist Emergency Responders. |
We collect sensitive information when you provide or authorize it, such as through use of our Website, Apps, Products, or Services. For more information on these practices, see below. |
We only collect and use data for the business purposes outlined, such as to identify you and your account and for security purposes. We also may share your medical data to assist Emergency Responders. |
| Other Personalized Data | Employment, such as professional or employment history. Education, such as educational history. Other Information, such as communications to us or responses to surveys or promotional offers. |
We may collect this information if you provide it, such as if you apply for a job, send us a message, or participate in a survey or offer. |
We collect and use data for business purposes, such as reviewing job applications and providing and improving the Service. The Service does not intend to collect any other personal data not outlined to you. |
| Other Non-Personalized Data | Public information Aggregate information De-identified data Pseudonymized data |
We may collect this information at any time, from public, third party, and other sources. For example, we may share a public review that you posted about us or use aggregate data for our analytics. |
We may collect and use this data for any business or commercial purposes. The information will either be public data or not identify individual users. |
As part of our business, we disclose information as follows and for the purposes outlined above, which include business purposes to provide and improve the Service and comply with legal and contractual obligations, as well as commercial purposes, such as to market our business.
As with many companies, we may use cookies, pixels, gifs, web beacons, log files, and/or similar technologies to automatically collect certain information when you use the Service or interact with our digital media content, such as when you visit our website. This allows us to track individual users, determine when content is accessed, and customize user experiences. For example, unless you have opted out of cookies or changed your cookie settings in your internet browser, your browser automatically sends us certain device, browser, internet connection, and general geolocation information and certain internet activity information. For instance, we may collect your mobile device identifier or MAC address, ISP carrier information, date and time you access the Service, the pages you visit, and whether you click on ads. You can change your cookie settings in your internet browser and use settings on your device to manage your privacy controls. For more information and ways to opt out, see https://www.allaboutcookies.org/, and learn how to disable these tools by opting-out of third-party cookies and mobile device ID practices.
As part of our practices, we may use third-party advertising companies to display ads tailored to your individual interests based on your online activity and to provide ad-related services such as analytics and market research. Third parties, in turn, may use a cookie, web beacon, or other similar technology to collect information. To opt-out of cross-device linking, visit www.aboutads.info/choices or perform a global opt-out on each browser and device.
In particular, we may use Google cookies and tools, such as Google Analytics and in certain cases Google Maps, for analytics and advertising and to improve the user experience, and your information may be shared with Google; for more information, visit the Google Cookie Policy, Google Analytics Opt-Out Browser Add-On, or Ads Settings. We may also use Meta and other cookies for the purposes stated above, and your information from cookies may be shared with Meta; for more information visit the Meta/Facebook Cookie Policy.
Please note that there are different types of cookies and related technologies, which may be placed by us or third parties, including essential cookies that are required to display and provide the Service; preference cookies that are used to store preferences and improve user experiences; analytics cookies to determine how the Service is used and that often collect non-personalized information; and marketing cookies to deliver personalized and targeted advertisements that may be of interest to you and others, and which are used for business purposes for advertising to those that visit the Service, and commercial purposes for marketing to others.
When you use our Apps or other software Products, you may be given the opportunity to turn on or off certain permissions for us to access your mobile device or third-party accounts. For example, we may ask for permission to track your activity across third-party apps. For Apps, your ability to give or revoke such permissions is located within the general platform settings for your device and is not controlled by us
We only sell or share data as outlined in this Privacy Policy.
Company participates in targeted ads, also called interest-based or online behavioral advertising, which may include cross-context behavioral advertising; and we may also sell or share consumer data, including contact information (e.g., so that a provider may contact you about Website, Apps, Products, or Services that you may be interested in) and other data (e.g., which may be used for retargeting ads or analytics). Under some privacy legislation, this may constitute “selling” or “sharing” of personal information, such as for business purposes (e.g., providing our Service) and commercial purposes (e.g., other marketing). To opt out of these practices, contact us as outlined below and see our Do Not Sell or Share My Personal Information link.
Consistent with others in our industry, we take efforts to employ technical, administrative, and physical security measures for personal information, taking into account reasonable security procedures and accessible technology. These data protection measures include encryption (sensitive data is encrypted both in transit and at rest to prevent unauthorized data), access controls (access to sensitive data is restricted to authorized personnel on an as-needed basis only to fulfill the business purposes for which it is collected), and regular audits (periodic assessments to ensure compliance with our own policies and procedures). However, no system can be completely secure; and we cannot promise, and you should not expect, that your personal information will always remain secure. Your provision of personal information is at your own risk. The safety and security of your information also depends on you. Take steps to safeguard your passwords and other data and notify us as soon as possible if you believe your account security has been breached. We transfer, process, and store data only via reputable and trusted cloud service providers. Our cloud-based data is protected by 256bit encryption or greater.
If you are visiting the Service from a location outside of the United States, your connection will be through and to servers located in the United States, and all information you provide will be processed and securely maintained in our web servers and internal systems located within the United States. By using the Service, you authorize and specifically consent to the transfer of personal data to the United States and its storage and use as specified in this Privacy Policy.
We retain personal information for the length of time necessary to fulfill the purposes outlined in this Privacy Policy, unless a different retention period is requested by you or required or permitted by law. For example, we will retain your personal information for as long as it is needed to provide you with the Service or fulfill a legal or contractual obligation. We may also aggregate, deidentify, or anonymize personal information as applicable for use in analytics, such as to analyze trends over periods of time without specifically identifying you.
We use the following criteria to determine how long we retain personal information: (a) our relationship with you, such as if there is an open contract or account or a pending transaction or request; (b) legal obligations to retain personal information for certain purposes, such as to maintain transaction records; and (c) other obligations or considerations relating to the retention of data, such as contract requirements, litigation holds, investigations, or statutes of limitation.
We value consumer privacy rights and strive to provide flexibility with how your personal data is used and shared. If you want to make a privacy request or have any questions, please contact us through our Contact Form with your name and email address or other identifier used in connection with our Service so that we can verify your request. If an authorized agent is making a request on your behalf, the agent should provide its name and contact information, such as an email address, in addition to your information. There may be situations where we cannot grant your request; for example, if you make a request and we cannot verify your identity, or if you request deletion of data that we have a legal obligation to keep. Where we deny your request in whole or in part, we will take steps to inform you of the denial and provide an explanation of our actions and the reasons for the denial.
Applicable privacy laws have different requirements and depend on various factors, such as where you live and how much revenue or data is at issue. Generally, we adhere to the following set of privacy rights to the extent applicable and subject to any limitations authorized by law.
Our privacy practices and this Privacy Policy are designed to comply with the Children's Online Privacy Protection Act (COPPA) and related laws governing the collection, use, disclosure, and retention of the personal data of children. We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent.
Importantly, the Service is not intended for use by children under 13. However, our Devices that are capable of monitoring and recording may collect personal information about children when children are on the Premises where the Devices are located and are monitored or recorded by said Devices. The placement of the Devices, the Device settings, and the potential of the Devices to collect information about children, is entirely within the control of the owner of the Device, not Company. Accordingly, such information is only collected upon the consent of the Device owner.
In addition, users of our Service may voluntarily communicate information about children who live on the premises so that our Monitoring Center can relay the same to Emergency Responders if needed. Thus, such information is only collected upon the consent of the parent or guardian providing information about the child or children.
Our Website and Apps are not directed to children and only users who are the age of majority may use the Website or Apps.
We obtain parental consent when a parent accepts and agrees to the terms of this Privacy Policy, installs a Device capable of monitoring or recording children on the Premises, and/or when a parent voluntarily communicates information about the child to us. To the extent we process Children’s Information, we do so for the purposes described in the consent request and to provide the requested Services.
Children’s information is only collected and used for business purposes—specifically, to provide Services to the Device owner. Our use of Children’s information is limited to what is necessary to supply the specific Services for which the data was collected. We do not use Children’s Information for commercial purposes or in conjunction with Personalized Ads.
We have implemented industry-standard security measures to protect the confidentiality, security, and integrity of the children’s information collected, stored, and processed.
Children’s information is disclosed to Third Parties identified in this Privacy Policy. Our disclosure of Children’s information to Third Parties is limited to what is necessary to fulfill the business purpose for which the data was collected.
Parents have the right to review, delete or refuse further collection of their child’s personal information, unless we are legally required to collect and maintain records of the same. See the section above for the procedures for exercising your privacy rights.
If you have reason to believe that we have collected personal data from someone under 16 years of age in connection with our Services without adequate involvement from the child’s parent or guardian, please let us know by contacting us via the methods described below in the section entitled under “Contact Us.”
We may include a live chat feature with our Service that allows you to communicate with our customer service representatives via instant messaging or audio. If you use the live chat feature, your chat transcripts or audio may be monitored, recorded, or transferred to third-party service providers, including the live chat technology provider. We comply with all federal and state live communications laws, including the federal Wiretap Act and state two-party consent laws.
Additionally, we may contact you from our call center as part of the Service. For example, if you subscribe to our emergency response service, we may contact you in the event of a possible emergency. Our call center representatives may ask you for personal information in order to validate your identity. Our call center may also ask you for a predetermined code or password.
We do not generally use or disclose “sensitive” personal information, nor do we use sensitive information for purposes other than those specified in the CPRA, which provides for the following uses without additional disclosures where the information is reasonably necessary and proportionate to the use: (a) to perform certain services, such as verifying information or for analytics; (b) to verify or maintain the quality or safety of our Service; (c) to perform services or provide goods reasonably expected; (d) for short-term use where there is no disclosure or profiling; and (e) to resist malicious, fraudulent, or illegal actions or to ensure physical safety.
We may use AI algorithms and machine learning technology to process your data in order to deliver our Service. This technology learns from the data it processes in order to improve accuracy of our devices and Service over time. We may retain data as necessary for this purpose.
We may offer incentives related to the collection, retention, or sharing of information that may be deemed a “financial incentive” or “price or service difference.” If you opt in to such an offering pursuant to the terms described at the time of signup, we may collect information such as name and email address, commercial information and preferences, internet or other network activity, and device information. Any difference in price or rate, such as a discount, will be reasonably related to the value of the data. If you want to withdraw from the offering, please contact us.
No, our Service does not currently respond to DNT, short for Do Not Track, requests. DNT is a feature that, when enabled, sends a signal to websites to request that your browsing not be tracked.
"GPC” is short for Global Privacy Control settings in your browser or extension. We recognize GPC signals. This means that if your browser has GPC enabled, our website will automatically recognize your GPC signal and opt you out of the sale of your personal information, if any. For more information about GPC, please click here: https://globalprivacycontrol.org/
Your jurisdiction may have certain privacy laws and other Local Regulations or Applicable Laws that govern how you can or should use our Products and Services. We are not responsible for your compliance with those obligations. You are solely responsible for complying with any Applicable Laws, rules, or regulations pertaining to the use of our products. For example, you may be required to inform the public via a sign or display, alerting the public about the presence of our Devices in a public area.
We will update this Privacy Policy when our privacy practices change or as otherwise required or permitted by law. Each time you use the Service, the current version of this Privacy Policy will apply. Unless we receive your express consent, any revised Privacy Policy will apply only to information collected after the effective date of the revised Privacy Policy.
Please contact us with any questions or concerns! We can be reached at:
Last Updated: 10/16/2024