Frequently Asked Questions

A home security system is a network of devices designed to detect and alert you to unauthorized entry, environmental hazards, and other emergencies in your home. A security system helps protect your home and family from break-ins, fires, and other emergencies. They typically use door and window sensors, motion detectors, cameras, and other devices to automatically alert you and the authorities to an emergency.

Professional monitoring ensures that emergency services are alerted when an alarm is triggered. While optional, it's highly recommended for 24/7 protection.

All sensors and cameras are wireless, and the security panel plugs into any standard outlet.

Yes, the ShieldPro system was designed for easy self-installation–no tools or technical expertise needed. The panel walks you through the setup step by step, and most people are up and running in minutes. If you ever get stuck, give us a call at 800.859.5147.

Most break-ins and thefts are crimes of opportunity where criminals come to your neighborhood looking for an easy target. Having a security system sends a clear message that your home is not that easy target, and helps to deter a would-be burglar.

The mobile app and the touchscreen panel make it simple to operate the system.

Yes. The system has a backup battery and built-in cell phone backup batteries. The system uses a cellular connection to ensure functionality during outages.

Absolutely. Our mobile app allows you to monitor and control your home security system from anywhere in the world.

You choose when to arm and disarm your system. When the system detects unauthorized entry, the authorities are notified and help is dispatched. You will have an opportunity to disarm your system when you enter the home.

Yes, we have wireless security cameras and a wireless video doorbell camera available.

Yes, you’ll receive instant alerts via app notifications, email, or SMS. If professionally monitored, emergency services can be dispatched automatically.

Yes. Our systems integrate with Z-Wave devices.

Yes. Our systems are modular, allowing you to add sensors, cameras, and other devices at any time.

Z-Wave is a type of wireless communication used to connect smart home devices like smart locks, lights, and thermostats. It allows these devices to “talk” to each other and to your home security system without needing Wi-Fi.

Z-Wave uses low-energy radio waves to send information between your smart devices and your security hub. It creates what’s called a “mesh network,” which means each device helps pass the signal along to others, making the connection stronger and more reliable, even across larger homes.

It’s usually a quick process:

• Go into settings, select add device, select “Z-Wave”, and follow the prompts.
• Follow the manufacturer's settings to place the Z-Wave device in pairing mode.
• The panel will detect the device and connect it, just like adding a new contact to your phone.
• No Ethernet cords, no Wi-Fi passwords, it’s simple, wireless, and secure.

Nope! Z-Wave doesn’t use Wi-Fi to communicate between devices. However, your security panel may still use Wi-Fi to connect to your app or monitoring service.

Yes, many Z-Wave devices can still talk to each other and function locally even if your internet goes out.

Each Z-Wave device can usually communicate up to 100 feet in open space. But because of the mesh network, every additional Z-Wave device extends the range, creating a stronger, wider network throughout your home.

Yes, Z-Wave uses strong encryption to help keep your smart home secure. It’s built specifically for home automation and is trusted by millions of users around the world.

Our most popular package is less than $150 in equipment and $29.99 a month for 24/7 professional monitoring.

Professional, 24/7 monitoring and cloud storage of video footage do require a monthly monitoring subscription.

No, all ShieldPro services are month-to-month.

We provide customer support via phone and email. We also offer installation guides and online troubleshooting tools. All support comes from our US-based support team.

Yes, all equipment comes with at least a 1-year limited warranty.

You can take your system with you. Please call customer service at 800.859.5147 if you have a change in address.

Yes. Monthly plans can be canceled anytime.